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Kaplan University School of Professional and Continuing Education Kaplan University School of Professional and Continuing Education

Kaplan, formerly J.Y. Monk, Prelicensing Policies and Procedures

Refund and Cancellation Policy

If you cancel prior to 72 hours before the first class begins, you will receive a complete refund minus the original shipping cost. If you cancel within 72 hours of the start of the first class, we cannot give you a refund, but we will be happy to transfer your tuition fee to another course of equal or lesser value within one year.

Returns of paper-based study materials, prepackaged software, or product packages will be accepted within 30 days of the date you receive your order. You must contact our Customer Service department via phone, fax or email, to obtain a Return Authorization (RA) number. Please return the materials, along with a copy of the original invoice and return authorization number to:

Kaplan Returns C/O LSC Communications 1433 Pleasant Valley Road Harrisonburg, VA 22801

All materials must be returned in original, like-new, resalable condition and in the original packaging and/or shrink-wrap, and product package returns must include all originally shipped components. The cost to return materials is the responsibility of the student. Refunds will be made within 30 days from the date of cancellation. Non-receipt of shipment disputes must be made with 90 days of original purchase date.

Classroom Attendance Policy

State law requires students to attend at least 80% of the classroom hours in order to get credit for the Broker Prelicensing Course. Students can be absent for a maximum of 15 hours of classroom time and still get credit for the course if they pass the course exam. Obviously, time missed in the classroom will hurt your chances of learning the material and passing the Course Exam.

Passing the Course Exam

Broker Prelicensing Course students must pass a 112-question course exam in order to receive a Certificate of Completion from Kaplan Real Estate Education, formerly J.Y. Monk Real Estate School, and to qualify to take the State Licensing Exam. Our students must score 75% (84 correct answers out of 112 questions) in order to pass our course exam.

Retake Exams

State law permits schools the option of offering students who fail their course exam to take retake exams. Some schools do not give their students the opportunity to attempt a retake exam.

Kaplan requires students to complete their course exam and retake exam(s) (if necessary) within 21 days of the last day of their course.

We ALWAYS schedule a retake exam for our students approximately one to two weeks following our course exam. All of our students are given the opportunity to take the Retake Exam if necessary.

What Happens if I Do Not Pass?

Students who do not pass the course exam and the retake exam(s) can repeat our Broker Prelicensing Course during the next 6 months. 

Kaplan Real Estate Education School Bulletin

The Kaplan Real Estate Education School Bulletin includes information about our providership and status as a school.

Your courses are offered by Kaplan Real Estate Education.