Kaplan University School of Professional and Continuing Education Kaplan University School of Professional and Continuing Education

Kaplan, formerly J.Y. Monk, Exam Prep Policies and Procedures

Refund and Cancellation Policy

If you cancel prior to 72 hours before the first class begins, you will receive a complete refund minus the original shipping cost. If you cancel within 72 hours of the start of the first class, we cannot give you a refund, but we will be happy to transfer your tuition fee to another course of equal or lesser value within one year.

Returns of paper-based study materials, prepackaged software, or product packages will be accepted within 30 days of the date you receive your order. You must contact our Customer Service department via phone, fax or email, to obtain a Return Authorization (RA) number. Please return the materials, along with a copy of the original invoice and return authorization number to:

Kaplan Returns C/O LSC Communications 1433 Pleasant Valley Road Harrisonburg, VA 22801

All materials must be returned in original, like-new, resalable condition and in the original packaging and/or shrink-wrap, and product package returns must include all originally shipped components. The cost to return materials is the responsibility of the student. Refunds will be made within 30 days from the date of cancellation. Non-receipt of shipment disputes must be made with 90 days of original purchase date.

Changing Exam Prep Course Date

If you would like to change your Exam Prep Course date, please call our administrative office at 800.849.0932 to reschedule.

Your courses are offered by Kaplan Real Estate Education.